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PRIVACY POLICY

Live Chat, AI, and Recorded Communications

We use live chat, chatbots, artificial intelligence systems, automated response technologies, SMS messaging (where applicable), and other electronic communication tools to respond to inquiries and provide customer assistance.

When you interact with these tools: 
  • Your communications may be monitored, intercepted, recorded, stored, transcribed, analyzed, and reviewed.
  • Communications may be processed in real time or after transmission. 
  • Communications may be handled initially or entirely by automated systems, artificial intelligence tools, or AI agents before human review. 
  • Transcripts and recordings may be shared with authorized technology vendors, CRM providers, analytics providers, hosting providers, compliance partners, and service providers acting on our behalf. 
  • Recordings and transcripts may be used for business operations, quality assurance, training, compliance, fraud prevention, analytics, and customer service purposes. 
By using these communication features, you provide your prior express consent to the monitoring, interception, recording, and processing of electronic communications to the fullest extent permitted under applicable federal and state law.

AI-generated responses are provided for informational and assistance purposes only and do not constitute binding offers, contractual commitments, legal advice, or final credit or financing decisions.

Information Collected via Forms and Leads

When you submit information through website forms, live chat, chatbot interactions, SMS communications, or other lead-generation tools, we may collect: 
  • Identifiers (such as name, phone number email address, and mailing address) 
  • Vehicle interest or inventory preferences
  • Financing-related information voluntarily provided
  • IP address, device identifiers, browser type, and interaction data
  • Website usage and engagement data 
Form submissions and communications may be initially processed by automated systems or AI technologies prior to human review. 

Sharing of Information

We may share information with:

  • Lenders, financial institutions, and finance partners in connection with credit or financing requests
  • Technology vendors, AI service providers, and CRM providers
  • Marketing, analytics, hosting, and communication service providers
  • Compliance consultants, legal advisors, and fraud prevention services
  • Government authorities or regulatory bodies where required by law

We do not sell personal information for direct third-party marketing purposes without consumer consent. However, certain data-sharing practices for analytics or advertising purposes may constitute “sharing” under applicable state privacy laws.

Data Retention and Security

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

State Privacy Rights

Residents of certain states may have the right to opt out of the sale or sharing of personal information. To exercise your rights, please contact us and include your request in messaging. Requests can include: 

  • Request access to personal information we collect
  • Request deletion of personal information
  • Request correction of inaccurate personal information
  • Opt out of the sale or sharing of personal information
  • Opt out of targeted advertising (where applicable)
  • Limit the use of certain sensitive personal information (where applicable)


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